Next, imagine each folder has 5,000 emails, and some of these emails have attachments that are 1 MB each. Next, imagine that when they linked their Outlook folders, they chose the option to keep the email in Outlook after it is filed.
First, imagine you have the Email Management for Outlook installed, and have users that have linked folders within their Outlook inbox to matter Workspaces. Why might this key be dangerous? With the right combination of supported configurations, it could spell disaster. The third key determines the scope of the detection, and, as I’ll explain afterwards, could be the most dangerous key you could configure:ĭWORD Name: Server-Side Duplicate Detection TypeĠ– Searches for duplicates within the target folder or workspace.ġ– Searches for duplicates across entire target library.
String Value: Y – Server performs duplicate detection HKEY_LOCAL_MACHINESOFTWAREWow6432NodeInterwovenWorkSiteimDmsSvc The second key enables the server-side detection: HKEY_LOCAL_MACHINESoftwareWow6432NodeInterwovenWorkSiteimDmsSvcĭWORD Value: 2 – Disables Client-side E-mail Duplicate Detection The first one disables client-side email duplicate detection: More emails will be filed with the new algorithm.Īccording to the release notes, there are 3 registry keys that need to be added to each WorkSite Server in order to use the server-side duplication detection. So this now means that forwarded messages are NOT duplicates, and would also be filed - a little something to keep in mind when it comes to expected storage on your file servers and indexers.
Duplicacy status email update#
Update 6 enables server-side duplicate detection based on the message send date and message subject, in addition to the MSG_ID. This often caused problems with forwarded messages, or certain Outlook forms that share a MSG_ID. Previously, the FileSite client would evaluate duplicates based on the MSG_ID value from Exchange.
Duplicacy status email install#
Install it today from the AppExchange and enjoy a 15-day free trial.Autonomy ( HP) recently released WorkSite Server 8.5 SP1 Update 6, with a new enhanced server-side email duplication detection technology.
Duplicacy status email manual#
It offers both automatic and manual solutions to improve data quality, making for an easier, more efficient RevOps performance. Staying ahead of the competition requires companies to maintain high-quality data, reduce duplication, and provide more meaningful and personalized customer experiences.Ī solution fueled by automation and AI enables you to recapture valuable time, decrease costs, and improve workflows to secure the competitive advantage required to thrive in the future.ĭelpha is a DataOps solution native to Salesforce. If you eliminate 1,000 duplicates each month, that quickly adds up to $20,000 in savings in a single month. For example, if you have 1,000 duplicate cases monthly, there is a cost associated with each of those instances. Saving 90%-100% of the time and cost previously spent managing duplicates.įor the cases that are automated, you will have saved 100% of what previously would have been lost time, which is highly valuable.A few benefits of leveraging a deduplication solution include: Cases that fall outside the threshold are forwarded to a staff member to determine manually.Īs a result, time is recaptured and staff are free to focus on higher-value work. If your confidence threshold is set at 95%, that merge is fully automated and a staff member will never have to touch the case. Artificial intelligence, for example, may be 95% confident that a case is a duplicate. You can set a threshold for “certainty of duplication” and allow the technology to automatically merge any cases within that threshold. Fortunately, there is another option which automates the task of identifying duplication and will significantly reduce lost time and resources in the future.Īlternative solutions on the market allow you to automate the merging of duplicate cases created as a result of using Email-to-Case. Anyone added to the original email from the client who then ‘replies all’ to that email, will still be creating duplicates as the first email doesn’t contain the header generated from Service Cloud. The update will likely decrease duplication but still not entirely eliminate the problem. This approach will replace the case ID number that was previously placed in the subject line. With the new update, incoming emails are matched to cases using the message ID in the messages, the “reply to” field and reference headers – which they refer to as email header-based threading. Placing the case ID into the subject line wasn’t foolproof, so Salesforce began work on a second update, initially planned for 2022 but recently pushed to the summer of 2023. Service Cloud Email-to-Case – Current Limitations and Solutions
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